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I had the misfortune to visit this store yesterday after purchasing online on a reserve and collect basis, I looked at the instructions on the confirming email that told me to go to the reserve and collect counter where their staff would be waiting to welcome me.
So off I went to the reserve and collect counter where I stood and waited until this officious guy told me to go and wait in the queue to collect my purchase. Despite pointing out the reserve and collect I was ordered to go to the queue. I later found out that this person was not a PC World staff member but the security guard,
Not a big queue. Three people at the purchase points, two completing purchases and one guy engrossed in paperwork. Five minutes later no movement and the guy still engrossed with paperwork. One purchaser completed and without even acknowledging my presence the person at this till walked off leaving me standing there (the other gut still engrossed in paperwork).
The paperwork guy was then approached by a customer not in the queue and started serving him. I complained to Mr Officious who ordered me away from the reserve and collect counter only to be told it was nothing to do with him, as he was only the security guard.
I asked him to bring the manager so that I could make a complaint. He then proceeded to shout down the store to a person who was the manager. He was talking to a customer (who must have been stood next to an expensive item – seems this is the only way to get attention in any PC World store). When they appeared to have finished talking I approached the manager who didn’t give a toss). I told him that his store had lost my sale and I would get it from Amazon. His response was to sarcastically wish me to have a good day. I did thanks but I will think twice about purchasing from PC World and definitely from this store.
To the manager of the Tottenham hale store of PC World – you have a good day mate!
Other than a little spleen venting, little could be achieved by going through my (sadly typical) complaint about the rude, uneducated and totally useless dross which comprise the management and staff at PC world. What may be of use to others is to know where, in future, they may find the sort of service they are looking for. AMAZON !!! I have bought many things from Amazon UK and France and when, occasionally, I have had a problem with an item, it has been dealt with so efficiently, to my entire satisfaction, that I began to think that I must have designed the complaints procedure myself.
The good news is, that when every one buys on-line, PC World will be the next High Street name to disappear and the rubbish management will be back washing window screens at traffic lights and the unspeakable staff will become illegal immigrants to Romania, where they should feel at home. In the mean time, continue using these cowboys to inspect and select the items of interest to you, then buy them on-line.
Been waiting over two weeks for my laptop, printer to be ordered and installed which I payed extra for, they said 9 working days, got there yesterday to be told that they didn’t have it, waited to see the manager and eventually they found it, of course it was right in front of them, it’s been laying there for days! Not one person made an effort to actually install my programmes which I payed for and extra, then to be told they lost my paper work, had to fill it out again. Got told to come back the day after at 16:00.
just called them now, he said
Won’t be ready at that time and I have to wait longer…. I said if it’s not done before 20:00 I want a refund of all my money, getting really annoyed with these people, now my uni work is effected and my my job because of them, then when i go to the there store I was waiting around for ages to be seen, plus many others.
Was warned not to do use this company but thought it would be ok, well clearly not! Shame that comet closed down as they were a damn site better at their job than what I have experienced during my time at PC world.
Better off going Argos and installing my programmes myself for a better price and knowing that it will be done on time.
I placed an order for 5 screens which when delivered where to small I have only opened one box and the rest are sealed – I have contacted PC World Busines to arrange to purchase larger ones which are more expensive and would mean my company would be spending more money with PC WOrld but I have been advised that in your small print pc world Business will not exchange even if boxes are sealed. I think it is a disgrace and will not be dealing with PC world again. What company would turn down the opportunity of more money being spent with them.