where do I start,so frustrated over this and didn’t realise I was dealing with a cowboy company,this is the last time ever I will shop with currys/pc world again. When I ordered this computer I went for this one at this store as it came with the free printer instead of one at John Lewis,how I regret that,online it said comes with free printer for £699.99. I made the order,I didn’t see any message that I had to put the printer in the basket,I still don’t believe there was. The computer was delivered but without the printer,concerned I emailed the next day to find out where it was,I recieved an automated email from currys that someone will contact me in 72 hours. Did they, no. I phoned customer services after a week to find out what was happening,the man I spoke to took all my details,he was aware I didn’t want the computer without the printer,he told me it’s not his department and domeone will contact me in 2 days,did they, no. That phone call got me in trouble at work as I was on hold for 20 minutes. I decided to try resolver from a Google search,I have sent numerous emails but no response.
After these emails I recieved one answerphone message from currys saying sorry they couldn’t speak to me,they will send me an email, they left no direct number for me to ring back,did they email me, no. Curry/pc world are aware I want to send back the computer, I believe there aware they owe me a printer. I’m so angry after this I email again stating I want to send the computer back asking for advice how to do it. Nothing back. Yesterday I ring customer services again,after waiting fifteen minutes I’m put through to a male who after listening to me for 5 minutes tells me he can’t deal and transfers my call,another 5 minutes and I speak to Yasmin,she listens and after 5 minutes tell me she can see the issue raised but it’s not her department. She promised me,promised me someone will contact me that night,did they, no, how do I feel,insulted,angry and upset. Today I’m busy at work,miss a call,it’s Grant from customer services,again doesn’t leave a contact number but says he will send an email. He did 26 days after I’ve raised this issue,26 days stating the printer needed to be put in the basket so I don’t get one and the computer would have to be returned within 21 days and that’s expired.
I’m so upset, I didn’t see anything on website regarding printer in the basket,it’s a con,how many other people ripped off,21 days expired,I emailed 26 days ago,sent numerous other email,phone call, no one told me.
Now onto the computer,it’s not even working properly,the graphics card keeps stating not responding,I set up family sharing and no other account can log in,it freezes,what do I do,no one will help,I’ve wasted £700,arguing with wife as its my fault it doesn’t work.
The computer needs to go back and I want a refund,I will no longer shop at currys/pc world.