On 7/2/2014 we went into PC World to purchase an iPad air and was recommended by a PC World member of staff to also purchase a MiFi sim only. We took the expert advice. This is unbelievable and infuriating the events that follows:-
A PC world staff member, name Jonny, enters my partners details and bank card number for the EE MiFi. The PC World computer flags up red and the card is rejected. There is no problem with this card! I then give Jonny my bank card, same outcome. He states the system is down and will have to do a manual connection. PC World’s computer still fails to complete this contract with EE. The staff member folds the sim in half and passes it to me stating it had not gone through and he would now try another provider, he completes this transaction using the same bank card with 3 network.
We also paid for setup of the iPad with PC World.
8/2/2014 we are having problems with the setup and are asked to call in. Two hours later we leave with the problem unresolved.
12/2/2014 I receive a bill from EE for £39.98 for a mobile phone plan. I have not purchased the phone or the contract for this. The phone number on the letter head is not my number either!
I call EE who states that I was in PC World on the 7/2/2014 at 3.14 pm, I agreed as I was, he states it is my bill and hangs up on me. I call again and am told it is PC World at fault I need to go back to the store, unbelievable!
13/2/2014. I return to PC World and now phones 4u are involved. One hour and forty minutes later, after several calls the contract is cancelled.
It is explained to me that as your staff member Jonny in Norfolk tried to set up a sim only contract for me with EE that at that same moment in Swindon another member of your staff was entering details for a mobile contract for a Christopher Chandler. Some how my details and his crossed, hence I am sent his bill.
21/2/2014. Another bill from EE! This is for calls made on the mobile phone I have never had or purchased!
Again PC World states I need to go back to the store yet again for them to resolve this.
I was flying out of the country and so returned to the store on 5/3/2014.
I am horrified when the phones 4u staff member takes my details which are on a piece of paper from the desktop of the counter, which near to the main entrance of the store. They had been there since my first visit on 13/2/2014. Data protection?
EE were called again, the first call to them was a total waste of time, they hung up!
Finally on the second call I am removed from EE’s system no charge to me.
I request to speak to the PC World manager. He has stated to me that this was all down to EE. When I state that my details have been left on the desk in a public area for weeks, he replies, ” it’s a phones 4u desk!”
I cannot accept this or his attitude as I purchased the iPad and MiFi from PC World by one of your staff using your computer equipment!
I have had to use my petrol, my phone, and I have had to rearrange my appointments, not to mention wasting hours of my time.
Customer Service? Am I a happy customer? Have I as your leaflet states had the experts Knowhow? Did I leave with the iPad working?
This has been the most upsetting and frustrating incidence I can ever remember and I expect PC World to verify this and compensate me for the stress and inconvenience caused.