Firstly I would just like to point out this website has not been endorsed by or has anything to do with PC World or its partners and owners.
We have created this blog for other unhappy PC World users who have tried to complain in vain. Here you can have your say. Let the world know your grievances you have with PC World.
The blog is dedicated to PC World Complaints Only. Please use our contact us form to air your frustrations and vent some anger. We do monitor all posts, so please make sure your post is honest, informative and above all clean. NO swear words or derogative comments will be published.
Thank you for visiting PC World Complaints. We hope you are able to get things off our chest and see that there are a lot of other people with similar issues.
I went in pcworld store in bury st edmunds on 14-09-14 purchase a computer for my mother while in there i wanted to buy a freezer but changed my mine left the store went shopping i desided to return and purchase this freezer @ £169.99 with £100 in sale told in will take a week to come in so they take £10 del charge off i said fair enough as didnt need this product in a rush ….. then it didnt arrive no contact so i phone the knowhow centre up who was dealing with as the store never answer the phone so ask knowhow to deal with it + get manager to call me and many occasions at least 30 min on phone each convo — with many excuses they happily sold me the freezer but they only want to offer me to value i spent i told them i dont want a curry own brand — i told them if they didnt want to sell the freezer at time shouldnt off sold it and it should off been removed from sale there reply was we can sell the product knowing we will get it in store — 1st call was told there was 65 on order i may not get one as only 60 was ordered i said that okay because i was 21 on list the sale guy told and showed me the screen … that time said shouldn’t be a problem u get it in 2 week another 2 week another phone seem to be more excuse after another then after then another 2 week then another 2 week so on .. i spoke to a lovely lady called Caroline end of Oct .. who got the ball moving after me waiting for over 6 week she told me the bury manager would call me but i got a knowhow repsentive and she will get the area manager to call me too sort this problem out but both manager have refused to speak too me …. then a gentlemen i believe from bury store contact me later on in that day — he offer me another freezer same brand but there will an addition charge so i said far enough was £ 40 50-50 so i pay £20 but i like 30-40 miles away knowhow agreed with me they will cover my fuel cost and time we worked out as £30 as i didn’t want to cause a problem other this only wanted to get the freezer i purchased at the price they agreed to sell it to me for …… but the gentlemen couldn’t give me £30 i need to get it off knowhow hmmm pass buck around … so i with that £20 extra what am i getting he said you r going to get the freezer u asked for but a newer model —- so said hmmm newer model what do i get for the extra cost — well u get the same same size same make same colour so i asked everything the same .. he um then reply yes but it is a newer model but i responded again and what is the differences and he said nothing just a new model …. hmmm i thought i cant accept this offer and told him reason why and who are you he said just someone in bury st Edmund’s branch customer services …. i responded with the manager was supposed to speak to me … and convo ended … i waited till Tuesday as area manager was going to call me monday and tuesday but again nothing ….. so i called again only for a person on phone again was brill but again couldn’t get in contact with bury branch after a few try’s following day i got a call from the bury branch to say you can have the freezer i dont need to go back to bury branch i will get this dealt with some urgentance all agreed and i though all was go to be sorted he then phone same day and said seem to be an issue with me faxing other if make sure it sort tomorrow i said fair enough i wasnt at home this weekend but was happy to make a detour home along as i don’t go back to pcworld again — so too make sure i spoke to mark — Saturday morning at 10:45 to confirm freezer was coming what time so i could be there .. yes all is confirm what time suits you i said afternoon he said all done be between 1-5 so i came always from where i was staying to be her for 1-5 got here about 11 am but that’s in material —- it got to 16:45 and i phone to see whats going on i got a rep who at 1st wasn’t very helpful + u can guess at this time i was really annoyed but held my tongue she said i ain’t got a delivery i said recheck my name + address and she found it but had to go speak to her supervisor after a few min she return as said my order from bury st Edmund’s branch was cancel this morning by the branch manager …. so after reading about other ppl with same issue i have now passed it on to yourself so it helps other no t to purchase items from pcworld who cant supply the items at point off sale — or advertise offer in sale they know they cant supply and use many tactic against you
sorry for my spelling mistake
I ordered a set if 4bink cartridges on Friday 31st October for my Epson XP-305 printer. Order no PCW1420676888. To date I have not received it. The emails from you confirm it was dispatched and according to the royal mail website it was delivered on the 3rd November. I have checked my recycling bin, over my fence or anywhere else this could have left but it’s not there. There wasnt even a card informing me about redelivery. I HAD NOTHING. I called royal mail but they won’t talk to me. They said PC world were the customer and not me therefore pc world must call them. In the meantime I’m left with no ink for my printer, college work to submit and I don’t have enough money to buy more to tide me over. When I called customer services yesterday I was told by an unhelpful person that they would pass my concern onto the relevant department. He couldn’t give me a time scale for when this would be actioned. I asked him to mark it as urgent. I got the impression he didn’t really care about my problem. Far from good customer service! Perhaps he could do with retraining.surely you have a customer complaints procrdure/policy that details timescales for complaints? In the meantime I, THE CUSTOMER, am left without printer ink, no idea on when the issue will be resolved and unable to print off any documents.
I bought my wife a Samsung tablet for Christmas 2013. It has failed to charge. I took it into the Ravenside Retail Park branch at 1p.m. today 4/11/14. I asked for a replacement tablet but was informed that it had to be returned to the manufacturer. I was not happy and asked to see the manager. He told me there was nothing else I could do. He also would not give me his full name other than “Richard” I was less than impressed especially as he appeared to think I was hard of thinking. Next door to this branch is P.C. World who have a tech. dept. Currys didn’t even have a spare lead to check the device with. My wife’s tablet is now out of commission for the foreseeable future. Not good for her business as an antique dealer. Once again Currys appears to be a law unto itself. I still feel I am entitled to a replacement despite the manager’s bull, as the device is not “fit for purpose” and is still under guarantee.
My name is Beata and I am not BRITISH. I strongly feel that if I was, I would have been dealt with differently. On 21 of October 2014, I went to PC World in Stoke on Trent, Festival Park, Ridge House Drive, S-O-T, ST1 5SJ to purchase Surface Pro with keyboard, brand new “machine” for my work and study. I was not able to pick it up, until following Friday. Used it for the first time on Sunday and discovered that some apps were not installed properly despite the fact that I paid for it as an extra service. Went back to the shop was seen by a new starter (as it turned out later), who was “not the most professional”. However, the job was done at the time, but my complaint was not taken seriously by anybody. On Monday turned out that my brand new Surface Pro does not charge properly. So I went back to the shop left it with the staff, had a phone call, was told that the come over again, and talk about the options regarding my computer as it was FAULTY. So I went back again to PC World in Stoke, was told that my computer will be replaced and I should pick it up before 8pm on Wednesday 29/10/2014(today). So just after 7pm I went back there again with my two sons: 15 year old and 2 year old. It should have been quick “in and out”. Well, mu computer was not ready at all !!! Furthermore, my keyboard with the relevant paperwork containing my personal data was MISSING!. The staff knew nothing about my case, the Manager came in, rushing like mad, trying to find my things. In total 4 members of staff were trying to either ring other members of staff or find my stuff. It was MAD. In a mean time my 2 year old boy started crying as it was getting late. So i said to the manager that I would like to cancel my order, as it was getting worse by the minute. It reminded me of a circus show with jesters running around like a headless chickens. The manager told me that I can not cancel my order!!! It is amusing as I am a law student, who knows consumers rights under The Unfair Terms in Consumer Contracts Regulations 1999. I have repetitively asked for my cancellation to take place during this “circus show”. Eventually, the manager lost his temper raised his voice and told me that my “crying baby isn’t his problem”. My 2 year old son Solomon, was terrified of that man, so was my 15 year old autistic son Sew. I really wanted to leave and asked again for the cancellation to take place. It was falling on death ears. I am the board member of The Amnesty International, at the Staffordshire University and I know that his behavior towards us was hostile and was bordering on ridiculousness causing unnecessary suffering and MENTAL TORTURE to my children. Furthermore, I strongly feel that under the Equality Act 2010, my basic human rights were affected, as I was not given fair and equal treatment when wanted to cancel the order, due to lack of reasonableness when dealing with me and also PC World‘s serious failings including loss of my personal possessions. My computer is still not sorted, according to PC World I can not cancel the order as well!!! I need to go back there again tomorrow to see if it is ready. Will PC World pay for my petrol, my time, my and my children detriment suffered during this ridiculous situation, or PC World‘s management will create a new law in English and Welsh legal system?